Terms of Service

Last updated: 11 August 2026

Welcome to Peaknfly. These Terms of Service ("Terms") apply to your use of the Peaknfly website and to purchases made through our online store.

By accessing our website or placing an order, you agree to these Terms. If you do not agree with these Terms, please do not use our website or place an order.

1. About Peaknfly

Peaknfly is an independent clothing brand offering apparel and accessories through our online store.

Business name: Peaknfly
Website: www.peaknfly.com
Email: peaknflystore@gmail.com

2. Using Our Website

You agree to use our website only for lawful purposes and in a way that does not infringe the rights of, restrict, or interfere with anyone else's use of the website.

You must not:

• Use our website for fraudulent or unlawful purposes.

• Attempt to gain unauthorised access to our website or systems.

• Copy, reproduce, distribute, or commercially exploit our website or its content without our permission.

• Use automated systems to interfere with or collect information from our website without our permission.

We reserve the right to refuse or restrict access to our website where reasonably necessary, including where we believe the website is being misused.

3. Products

We make reasonable efforts to ensure that product descriptions, images, colours, sizes and other information displayed on our website are accurate.

However, colours may appear slightly different depending on your device or screen settings.

Product availability may change without notice. If an item becomes unavailable after you place an order, we will contact you and, where appropriate, offer a refund or alternative.

Some products may be produced or supplied in limited quantities and may not be restocked.

4. Prices

All prices are displayed in GBP (£) unless otherwise stated.

We reserve the right to change prices at any time. A price change will not affect an order that we have already accepted.

Where applicable, delivery charges and other additional costs will be displayed before you complete your purchase.

If an obvious pricing error occurs on our website, we reserve the right to correct the error. If you have already placed an order affected by such an error, we will contact you before proceeding.

5. Orders

When you place an order, you are making an offer to purchase the products selected at the price displayed at checkout.

After placing your order, you will receive an order confirmation email. This confirms that we have received your order but does not necessarily mean that your order has been accepted.

We reserve the right to decline or cancel an order where reasonably necessary, including where:

• A product is unavailable.

• There is an obvious pricing or product description error.

• We suspect fraudulent or unauthorised activity.

• We are unable to fulfil the order.

• An order appears to have been placed for resale or commercial purposes without our permission.

If we cancel an order after payment has been taken, you will receive a refund for the amount paid for the cancelled order.

6. Payment

Payment must be made using one of the payment methods available at checkout.

By submitting payment details, you confirm that you are authorised to use the payment method provided.

Orders will generally only be processed once payment has been successfully authorised.

7. Shipping and Delivery

We ship to the destinations made available at checkout.

Available delivery methods, estimated delivery times and delivery charges will be displayed at checkout where applicable.

Delivery times are estimates and are not guaranteed unless we have expressly agreed otherwise.

We are not responsible for delays caused by circumstances outside our reasonable control, including courier delays, customs processing, strikes, severe weather, or other events beyond our control.

If an order is significantly delayed or appears to be lost, please contact us at [INSERT CUSTOMER SERVICE EMAIL] so that we can investigate with the relevant delivery provider.

You are responsible for providing an accurate and complete delivery address. We cannot guarantee delivery where an incorrect or incomplete address has been provided.

8. International Orders, Customs and Import Charges

For orders shipped outside the United Kingdom, your order may be subject to import duties, taxes, customs charges or other fees imposed by the destination country.

Unless expressly stated otherwise at checkout, these charges are the responsibility of the customer.

Customs rules and charges vary between countries, and Peaknfly cannot guarantee what charges may be applied to an international order.

You are responsible for ensuring that the products you order can legally be imported into your country.

9. Returns and Your Right to Cancel

If you are a UK consumer purchasing online, you generally have the right to cancel your order within 14 days of receiving the goods without giving a reason.

If you wish to cancel under this right, you must notify us within 14 days of receiving your order. You then generally have a further 14 days to return the goods.

Returned items should be in their original condition, with tags and packaging where reasonably possible.

You may handle an item as you would in a shop to inspect it. However, we may reduce a refund where the value of the goods has been reduced by handling beyond what is reasonably necessary to establish their nature, characteristics and functionality.

Where you validly cancel an order under your statutory cancellation rights, we will issue the applicable refund in accordance with UK law.

We will normally refund the standard delivery cost paid for the order. If you selected a more expensive delivery service, we are not required to refund the additional amount above the standard delivery option.

Unless the item is faulty, incorrect, or we have agreed otherwise, you may be responsible for the cost of returning an unwanted item.

Nothing in these Terms affects your statutory consumer rights.

10. Faulty, Damaged or Incorrect Items

Your statutory rights are not affected by these Terms.

If you receive an item that is faulty, damaged or different from what you ordered, please contact us as soon as reasonably possible at [INSERT CUSTOMER SERVICE EMAIL] with your order number and, where appropriate, photographs of the issue.

We will assess the issue and provide an appropriate remedy in accordance with applicable consumer law.

We may ask for reasonable evidence of damage or a defect to help us investigate the issue.

11. Refunds

Where you are entitled to a refund, we will process it using the original payment method where reasonably possible.

Refund processing times may vary depending on your bank or payment provider.

Where goods are returned following cancellation, we may withhold the refund until we receive the goods back or you provide reasonable evidence that they have been sent back, whichever occurs first, where permitted by law.

12. Exchanges

We may offer exchanges at our discretion and subject to stock availability.

Where an exchange is not available, you may instead be entitled to a refund depending on the circumstances and your statutory rights.

Nothing in this section limits your statutory rights relating to faulty, misdescribed or otherwise non-conforming goods.

13. Pre-Orders

Where a product is offered as a pre-order, the expected dispatch or delivery timeframe will be stated on the relevant product page or at checkout where applicable.

Pre-order items may take longer to dispatch than in-stock products.

If an order contains both pre-order and in-stock items, we may ship the items together unless otherwise stated.

If circumstances outside our reasonable control cause a significant change to the expected timeframe, we will provide an appropriate update.

Your statutory cancellation and consumer rights continue to apply.

14. Intellectual Property

All content on the Peaknfly website, including but not limited to:

• Logos

• Product designs

• Graphics

• Photographs

• Videos

• Artwork

• Website design

is owned by or licensed to Peaknfly and is protected by applicable intellectual property laws.

You may not reproduce, modify, distribute, sell, copy or commercially exploit our intellectual property without our prior written permission.

15. User Content and Reviews

If you submit reviews, photographs, comments or other content to Peaknfly, you confirm that you have the right to provide that content and that it does not infringe another person's rights or break the law.

By submitting content to us, you grant Peaknfly permission to use, reproduce and display that content for purposes connected with our business, including marketing and promotion, where permitted by law.

We reserve the right to remove content that we reasonably believe is unlawful, misleading, offensive, abusive, fraudulent or otherwise inappropriate.

16. Website Availability

We aim to keep our website available and functioning correctly, but we do not guarantee that the website will always be available, uninterrupted or free from errors.

We may temporarily suspend or modify the website for maintenance, security, updates or other operational reasons.

17. Limitation of Liability

Nothing in these Terms excludes or limits any liability that cannot legally be excluded or limited, including your statutory consumer rights.

We are not responsible for losses that arise from circumstances outside our reasonable control.

To the extent permitted by law, Peaknfly will not be liable for indirect or consequential losses arising from your use of our website or products.

Nothing in these Terms affects your legal rights as a consumer.

18. Events Outside Our Control

We will not be responsible for failure or delay in performing our obligations where the failure or delay is caused by circumstances beyond our reasonable control.

This may include natural disasters, severe weather, war, civil unrest, strikes, government restrictions, courier disruption, customs delays, power failures, internet outages or other events outside our reasonable control.

Where such an event affects your order, we will take reasonable steps to notify you and minimise the impact.

19. Privacy

Your personal information is handled in accordance with our Privacy Policy.

By using our website and placing an order, you acknowledge that your information may be processed as necessary to provide our services, fulfil orders, process payments, provide customer support and comply with our legal obligations.

Please refer to our Privacy Policy for further information.

20. Changes to These Terms

We may update these Terms from time to time to reflect changes to our business, products, services or legal requirements.

The version of these Terms displayed on our website at the time you place an order will generally apply to that order.

21. Governing Law

These Terms are governed by the laws of England and Wales.

If you are a consumer, you will retain any mandatory protections and rights provided by the laws that apply to you.

22. Contact Us

If you have any questions about these Terms, an order, a return or any other issue, please contact us:

Peaknfly
**Email:** peaknflystore@gmail.com

We aim to respond to customer enquiries as soon as reasonably possible.